Delivery Information - Terms & Conditions

Order Processing Information
All orders received before 1pm are usually despatched that same working day. Are you ordering after 1pm but need it fast? Phone us now on 0800 993 0831 to see if we can still process it for you.

Courier Information
Our standard courier is Yodel. Despite the (unfair) singling out of this company in some consumer programs a few years ago, we continue to receive a very good service from Yodel. Problems with deliveries are inherent to the parcel industry; not exclusive to just one courier. Your order will normally arrive within 1-2 working days, although 98% of our deliveries are made within 24 hours.

Coffee Machine Deliveries
Please note that if your order is for a coffee machine other than the Bravilor Novo 2, this is likely to be sent directly from the manufacturer. This can result in your delivery taking slightly longer. However, if you phone us on 0800 993 0831 we will always be able to give you an estimated delivery time.

Finally, a word about fraud
Unfortunately we have been the victim of fraud, where people have bought goods of our website and paid for this using a stolen credit card. We therefore take great caution and carry out mandatory checks on addresses. This may sometimes cause a delay in us processing your order. You can help prevent a delay by providing a landline telephone number and if you have a NON Hotmail, Yahoo or Gmail e-mail address, use this as this allows us to verify your details if necessary.

Website Terms & Conditions of use
Terms & Conditions of Sale

The Coffee Machine Warehouse is a trading name of Jurang Wholesale Limited; a Limited Company registered in England and Wales at Companies House (company number 07137738). The following terms and conditions apply:

- Website Terms and Conditions of Use (PDF)
- Terms & Conditions of Sale (PDF)